{"id":15840,"date":"2021-06-08T09:44:53","date_gmt":"2021-06-08T07:44:53","guid":{"rendered":"http:\/\/localhost\/insights\/banques-comment-performer-vos-interactions-clients\/"},"modified":"2024-07-08T15:44:59","modified_gmt":"2024-07-08T13:44:59","slug":"banques-comment-performer-vos-interactions-clients","status":"publish","type":"insights","link":"https:\/\/www.groupeonepoint.com\/fr\/publications\/banques-comment-performer-vos-interactions-clients\/","title":{"rendered":"Banques : comment performer vos interactions Clients ?"},"excerpt":{"rendered":"

La complexit\u00e9 des enjeux de Gestion des Interactions Clients rendent indispensable la mise en place d\u2019une gouvernance idoine<\/p>\n","protected":false},"featured_media":52860,"template":"","genre":[2083],"class_list":["post-15840","insights","type-insights","status-publish","has-post-thumbnail","hentry","genre-article"],"acf":[],"yoast_head":"\nOur insights - Onepoint<\/title>\n<meta name=\"description\" content=\"La complexit\u00e9 des enjeux de Gestion des Interactions Clients rendent indispensable la mise en place d\u2019une gouvernance idoine\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.groupeonepoint.com\/fr\/publications\/banques-comment-performer-vos-interactions-clients\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Publications\" \/>\n<meta property=\"og:description\" content=\"La complexit\u00e9 des enjeux de Gestion des Interactions Clients rendent indispensable la mise en place d\u2019une gouvernance idoine\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.groupeonepoint.com\/fr\/publications\/banques-comment-performer-vos-interactions-clients\/\" \/>\n<meta property=\"og:site_name\" content=\"Onepoint\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/groupeonepoint\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-08T13:44:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.groupeonepoint.com\/wp-content\/uploads\/2024\/03\/La-Gestion-des-Interactions-clients-enjeu-de-lefficacite-operationnelle-des-Banques-1-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@onepoint\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"ItemPage\"],\"@id\":\"https:\/\/www.groupeonepoint.com\/fr\/publications\/banques-comment-performer-vos-interactions-clients\/\",\"url\":\"https:\/\/www.groupeonepoint.com\/fr\/publications\/banques-comment-performer-vos-interactions-clients\/\",\"name\":\"Our insights - Onepoint\",\"isPartOf\":{\"@id\":\"https:\/\/www.groupeonepoint.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.groupeonepoint.com\/fr\/publications\/banques-comment-performer-vos-interactions-clients\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.groupeonepoint.com\/fr\/publications\/banques-comment-performer-vos-interactions-clients\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.groupeonepoint.com\/wp-content\/uploads\/2024\/03\/La-Gestion-des-Interactions-clients-enjeu-de-lefficacite-operationnelle-des-Banques-1-scaled.jpg\",\"datePublished\":\"2021-06-08T07:44:53+00:00\",\"dateModified\":\"2024-07-08T13:44:59+00:00\",\"description\":\"La complexit\u00e9 des enjeux de Gestion des Interactions Clients rendent indispensable la mise en place d\u2019une gouvernance idoine\",\"breadcrumb\":{\"@id\":\"https:\/\/www.groupeonepoint.com\/fr\/publications\/banques-comment-performer-vos-interactions-clients\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.groupeonepoint.com\/fr\/publications\/banques-comment-performer-vos-interactions-clients\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.groupeonepoint.com\/fr\/publications\/banques-comment-performer-vos-interactions-clients\/#primaryimage\",\"url\":\"https:\/\/www.groupeonepoint.com\/wp-content\/uploads\/2024\/03\/La-Gestion-des-Interactions-clients-enjeu-de-lefficacite-operationnelle-des-Banques-1-scaled.jpg\",\"contentUrl\":\"https:\/\/www.groupeonepoint.com\/wp-content\/uploads\/2024\/03\/La-Gestion-des-Interactions-clients-enjeu-de-lefficacite-operationnelle-des-Banques-1-scaled.jpg\",\"width\":2560,\"height\":1707,\"caption\":\"Photographie sombre d'une personne cadr\u00e9e de fa\u00e7on \u00e0 ce que l'on voit que les mains ces derni\u00e8res tiennent un t\u00e9l\u00e9phone. 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